At GetYourGuide, your security is our top priority. We are aware that fraudulent websites may attempt to imitate our official site in order to steal personal information or login credentials. Here’s how you can stay safe:
- Check the URL in your browser
- Look for security indicators
- Know how we communicate
- Recognize warning signs
Check the URL in your browser
Always ensure you're on our official website before entering any information. All legitimate GetYourGuide websites include "getyourguide" in their domain name, such as:
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- https://www.getyourguide.com/
- https://partner.getyourguide.com/
- https://www.getyourguide.supply/
Be cautious of slight variations, misspellings, or additional words in the domain (e.g., get-your-guide or getyourguiide). These websites are fraudulent. When in doubt, manually type https://www.getyourguide.com/ into your browser and go from there.
Look for security indicators
Check for "https://" and a padlock icon in your browser's address bar—all official GetYourGuide websites have this security feature.
Additionally, scroll to the bottom of the page to find a link to our legal notice that contains company information.
Know how we communicate
All GetYourGuide staff use email addresses that end in @getyourguide.com this is the only email domain we use for official communication.
If you're a partner, you'll only receive support through our dedicated partner portal, which you can access securely through https://partner.getyourguide.com/.
We do not use WhatsApp, Telegram, or any other messaging apps for business communication. Anyone contacting you through these platforms is not from GetYourGuide.
Recognize warning signs
- Poor website quality: Fraudulent websites often show signs of poor quality. Be cautious of websites with grammatical errors, blurry logos, or broken links.
- Suspicious business practices: GetYourGuide never requests payment as compensation for reviewing activities or partnerships. Any website asking for upfront fees to list activities, demanding payment for special features, or promising guaranteed rankings for money is fraudulent.
- Unusual payment requests: Be wary of any requests to send money through cryptocurrency.
- High-pressure tactics: Scammers often create artificial urgency by threatening account suspension or delayed payout if you don’t click a link or provide certain information immediately.
Remember: Legitimate GetYourGuide communications are always professional, never pressuring, and only conducted through our official channels.
If a website or communication seems suspicious, contact us through the partner portal at https://partner.getyourguide.com/en-us/contact.
Stay vigilant and secure with GetYourGuide!