Two-Factor Authentication (2FA)

Enhancing your account security is crucial, and Two-Factor Authentication (2FA) on the GetYourGuide Partner Portal can help. This guide provides an introduction to 2FA, explains the two types available, details the setup process on the Partner Portal, and offers troubleshooting tips.

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icons8-1-64.pngWhat is the Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA) is an enhanced security measure that requires two forms of identification before granting access to an account:

  1. Your regular account password.
  2. An additional code that you receive through your smartphone (SMS or an authentication app).


icons8-2-64.pngWhy is it important?

Passwords can be hacked. 2FA adds an extra layer of security to ensure that even if a password is compromised, your account remains secure. By using 2FA, you protect your data and customer data from unauthorized access, significantly enhancing the overall security of your account.


icons8-3-64.pngWhat types of Two-Factor Authentication do we offer?

  1. Authenticator Apps (Recommended)
    Authenticator apps generate a temporary code which updates frequently. When logging into the portal, you will be asked to input the code, which you can see by simply opening the app. We recommend this option as it works offline and is the most secure.
  2. SMS Authentication
    A code is sent via text message to your mobile phone, which you then enter on the login page along with your password. This does require you to have a signal and is less secure than the authenticator app.


icons8-4-64.pngHow do I set up Two-Factor Authentication on the Partner Portal?

It’s quick and easy. Follow the steps below:

  1. Log in to your account in the Partner Portal.
  2. Go to your account settings.
  3. Click the preferred option under “2-step verification.”
  4. Follow instructions.

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 icons8-5-64.pngFrequently Asked Questions

  1. What if I lose my device with my Authenticator App?
    When setting up your authenticator app, you will be given a special code which you can use to reset the authentication. This code will only be shown to you once, so make sure you save it when you are setting it up!
  2. How do I reset my 2FA if my device is lost and I do not have the above special code?
    To reset your 2FA, you’ll need to contact our Affiliate partner support via the Contact Form. They will assist you in resetting your 2FA settings.
  3. Can I switch from SMS to an Authenticator App?
    Yes, you can set it up at any time. It will become the default option when logging in.
  4. Can I use email instead for receiving my codes?
    This is not supported due to security reasons.
  5. Will I still need my password after setting up 2FA?
    Yes, you will still need your password when logging in.
  6. How often do I need to use 2FA to access the Partner Portal?
    You will need a 2FA code every time you log in to the Partner Portal.
  7. I am using the SMS option, but not receiving codes. What do I do?
    • Check your phone's signal.
    • Ensure you have not blocked any incoming messages.
    • Be aware that SMS delivery may take some time.

If the issue persists, contact us via the Contact Form for further assistance. We recommend switching to the Authenticator App option once you are able to log back in.


icons8-6-64.pngTroubleshooting Two-Factor Authentication for partners

Unable to set up the authenticator app?

  1. Update your authenticator app: Ensure you have the latest version of the recommended authenticator app (app links can be found at the bottom of the article) installed on your mobile device.
  2. Restart your device: Sometimes, simply restarting your mobile device can fix enrolment issues.
  3. Try scanning the QR code again.
  4. Restart the enrolment process: Log out and log back in again.

Authenticator code doesn’t work?

  1. Sync Time: Authenticator codes might not work if the time on your app and the server don't match. Follow your Authenticator app's guidelines to sync the time correctly.
  2. Follow App Guidelines: Each Authenticator app has specific guidelines for time synchronization. Please refer to the troubleshooting section of your installed app for detailed instructions on syncing time.

You’ve lost the backup code? 

  1. Contact Support: If you've lost the backup code, contact our Partner support via the Contact Form for assistance. You’ll need to go through the enrollment process again to receive a new backup code.

Remember, authenticator codes generated with the old backup code will no longer work.

The device with the authenticator app is lost? 

  1. Use backup code: If you lose your device but have the backup code, you can manually enter it into a new authenticator app to generate a verification code.
  2. Contact Support to reset: If you’ve lost the backup code as well, reach out to our Partner support via the Contact Form. You will need to re-enroll and obtain a new backup code.


icons8-7-64.pngLinks to download authenticator Apps

  1. Google Authenticator:
    App Store for iOS devices
    Google Play for Android devices
  2. Microsoft Authenticator:
    App Store for iOS devices
    Google Play for Android devices


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