If you're wondering why your commission payment from GetYourGuide is taking longer than expected, let's break down the potential reasons for a smoother payout process.
Before delving into the specifics, check if you have received an invoice for your commission payment. This can help narrow down the potential issues:
Do I have an payment confirmation or not?
(Please check in your payment section)
No payment confirmation received?
Here are the possible scenario:
Commission payout threshold for bank transfers:
For those who've selected "Bank Transfer," a minimum $50.00 threshold applies.
Your commission payment will only be processed once you've reached this threshold. Check your current balance and learn more about payout thresholds.
Incomplete or incorrect payment information:
- STEP 1: access your payment details section
- STEP 2: select the country of your bank and add all shown fields
- STEP 4: access and fill out all your account details (name, surname, full personal address and phone number with country code eg. USA +1...)
- STEP 3: payment should be automatically processed on the next payment run (5th of the following month), no further action needed
Pending tours or cancellations:
- Has the activity/booking taken place already?:
- No, it is in the future: commission is applicable only to completed activities with final charges.
- Has the booking been canceled or refunded?:
- Yes, it has: for canceled bookings, no commission will be applied and If a booking was partially refunded, your commission will be adjusted accordingly (in the current or next payment run).
Payout schedule and bank transfer information:
Commission payments are scheduled for the 5th working day of the month following the activity date, it still might take until the 10th working of the month for you to actually receive your payment.
Payment confirmation received
If you've received an invoice, the delay may be due to a bank details issue. Double-check your details with your bank and don't hesitate to reach out to us for assistance. Additionally, remember that payments around the 5th working day of the month might take a few days to process, please check around the 10th working day of the month.
Confirm your payment details, monitor your balance, and rest assured your earnings will arrive following our transparent process.