If You Haven't Booked Yet:
For pending bookings, please reach out to our team by responding to the approval email you've received.
If You've Already Booked an Activity:
To cancel an approved and booked activity, you can do so through our app or contact Customer Care via the Help Center. Please note that cancellations need to be made a minimum of 24 hours before the scheduled time of the activity. If you are sick on the day or simply do not attend, we will not be able to replace the voucher (as we’re not able to reclaim that cost).
- Please first cancel the experience yourself via the app or on desktop under ‘my bookings’.
- Then send the cancellation confirmation to us by replying to the confirmation email you had received with the voucher, so we are aware that we should not expect this content as agreed.
The experience is canceled by the supplier:
In certain situations, an activity supplier may need to cancel an experience, and sometimes at short notice (due to weather conditions on the day, sickness, insufficient attendees, etc.). If this happens:
- Send the cancellation confirmation to us by replying to the confirmation email you had received with the voucher, so we are aware that we should not expect this content as agreed.
You wish make changes to a booked experience:
If you need to make modifications to your booking, such as changing the date and time of an experience or the participants and guest information, you can do so via our Help Center. Here is the link to make modifications yourself.