1. Partner Resource Center
  2. Knowledge Hub
  3. Welcome & Onboarding⇢
  4. GetYourGuide partnership and onboarding

I have issues signing up

Updated

Encountering problems while signing up for the GetYourGuide Partner Program? No need to worry! This guide is here to help you through it. We'll walk you through common issues and provide straightforward solutions, making the sign-up process smooth and easy.

Click on the section that matches your error message

icons8-1-64.pngEmail address not accepted

You see a message saying "This email is already taken."

ht.png

  1. Check if you or your company already have an account.
  2. Try logging in using that email.
  3. If you forgot your password, reset it and check your spam folder for the reset email.

icons8-2-64.pngPassword not accepted

You're informed about a password problem, typically falling into one of three categories:

  • Password did not contain all requirements
  • Password is similar to your email address
  • Passwords do not match

Here are common password-related issues and solutions:

    1. Password did not contain all requirements, notification: “Enter a strong password” 

      cx.png

      Please make sure that your password contains all requirements:

      cv.png

    2. Password is similar to your email address, notification: “Your password must not be similar to your email address.” Please select a password that does not resemble your email address, such as using your name, company name, or blog name.

nn.png

3.  Passwords do not match, notification: “Check that your passwords match.” The password you entered to confirm does not match. Please ensure you insert the identical password.

mn.png

icons8-3-64.pngSign-up confirmation email not received

You did not receive the sign-up confirmation email after successfully registering for the Partner Program.

bn.png

Possible causes and solutions:

  • Check spam folder: Often, confirmation emails end up in the spam folder. Check your spam or junk folder and mark the email as "not spam" to ensure future correspondence reaches your inbox.
  • Email address typo: Double-check for any misspellings or typos in the email address provided during the sign-up process. Ensure the accuracy of the email address to receive the confirmation email.

For further assistance with the sign-up process, refer to the detailed instructions provided in the guide: Onboarding: Your quick start guide.

Articles in this section