Lumanu is here to make payments simple, fast, and stress-free for creators like you. From setting up your account to getting paid, this guide covers all the essentials—so you can focus on creating while Lumanu handles the rest!
1. Intro and presentation:
2. Account set-up:
- How do I set up a Lumanu account?
- Can I use PayPal instead?
- Can I connect multiple email addresses to my Lumanu account?
- Can't I associate my phone number with my Lumanu account? What should I do
3. Tax form:
- Why do I need to fill out the tax form?
- Which tax form should I fill out?
- Traveling and need to fill out the tax form? 📱
4. Payments:
- How do I get paid in Lumanu?
- Can I be paid in a currency other than USD?
- How long does it take to get paid?
- Are there fees for international payments? 💳
Intro and slide presentation
What is Lumanu?
Lumanu is a creator-focused platform designed to make payments easy and hassle-free for you and GetYourGuide. Think of it as your go-to tool for seamless invoicing and quick payouts—so you can spend more time creating and less time dealing with admin tasks. Oh, and did we mention it’s 100% free? 🙌
Why should I use Lumanu?
We’ve partnered with Lumanu to make your payment experience smoother than ever. Signing up means faster, more convenient payments compared to our old in-house invoicing system. No more waiting around—just quick, reliable payouts! 🚀
Account set up 🛠️
How do I set up a Lumanu account?
Setting up your Lumanu account is super simple! Just sign up using the same email address you use for GetYourGuide. Make sure to complete all fields and fill out your tax information accurately—this is key to avoiding delays. Lumanu will even send you weekly reminders until your setup is complete!
Need help? Contact VENDORS@LUMANU.COM for support.
Can I use PayPal instead?
Yes! You can connect PayPal to Lumanu. Just follow the instructions provided here.
Can I connect multiple email addresses to my Lumanu account?
Currently, Lumanu accounts are tied to a single email address for security reasons. But if you want to receive payments through another email, you can add it as an Organization Identifier:
- Log in to your Lumanu account.
- Go to Settings > Organizations and scroll down to 'ORGANIZATION IDENTIFIERS'
- Click Add and enter the additional email address.
- Done! Payments sent to either email will land in your Lumanu account. ✅
Can't I associate my phone number with my Lumanu account? What should I do
If your country isn’t currently supported, don’t worry! Lumanu’s team is actively working to expand their list of supported countries.
Reach out to them directly—they’ll explore options for you on a case-by-case basis.
Tax form
Why do I need to fill out the tax form?
Filling out the tax form is mandatory by law and ensures smooth payment processing. It might feel like a hassle, but trust us—it’s worth it! Once it’s done, you won’t have to worry about delays in future payment cycles.
Need help? Contact VENDORS@LUMANU.COM for assistance.
Which tax form should I fill out?
Are you a USA-based creator?
If you're a:
- U.S. citizen
- resident alien individual
- U.S. businesses
- other U.S. person
use Form W-9. Access it through your Lumanu Dashboard via Settings > Taxes.
Please note: If everything matches—whether you're registering as an individual or a business with the correct tax info—you’ll be verified instantly. 🎉
But if manual verification is needed (like when details need clarification or don’t match), it might take 24–72 hours. Quick responses to any follow-up requests can help speed things up! ⏱️
Are you an International creators?
- If you're an international vendor and not considered a business, use Form W-8BEN. Find it here, along with instructions.
- If you're NOT an individual, such as a business entity or corporation, use Form W-8BEN-E. Find it here, along with instructions.
Once completed, email the form to Lumanu (vendors@lumanu.com), and they'll process it for you.
For more information on how to submit tax forms:
- Why do I need to submit tax forms if I didn’t hit the IRS threshold?
- How to submit your tax information as a Sole Proprietor
- How to submit your tax information as a Business
Traveling and need to fill out tax forms? 📱
No problem! All tax forms can be completed digitally. Download, fill, and sign them directly on your phone or other devices using the fillable forms provided.
Payment
How do I get paid in Lumanu?
Here’s how it works:
- Once your account is set up, GetYourGuide will add you as an approved partner in Lumanu.
- You’ll get an email notification when your payout is uploaded and approved. 📩
- You’ll get a second email once the payment is sent. Then, just sit back and watch the money land in your account!
Can I be paid in a currency other than USD?
Yes! While Lumanu’s default currency is USD, you can withdraw funds in your preferred currency (EUR, GBP, and more). 🌎
How long does it take to get paid?
The payment process involves a few steps:
- GetYourGuide transfers the payment to Lumanu (this takes 4–6 weeks).
- Lumanu processes the payment and deposits it into your account.
Overall, expect the process to take 1–1.5 months. Thanks for your patience! ⏳
Are there fees for international payments? 💳
Here’s what you need to know:
When making international payments through Lumanu, it's important to consider potential fees associated with different payment methods:
-
PayPal Account: 2.9% transaction fee (USD payments). Currency conversion is available at PayPal’s exchange rate.
-
International Bank Account (Alternative Currency): Conversion fee ~0.5%, plus mid-market exchange rates (lower than 5%). Lumanu uses Wise for transfers. 🌍
-
SWIFT Bank Account (USD):$12 for domestic transfers, $30 for international transfers. Payments are routed via SWIFT.
-
Bank Account Through Wise: Often free or lower fees. You can link these accounts in your Lumanu dashboard. ✅
Please note: Fees may vary depending on service providers, and GetYourGuide is not responsible for changes.
If you have any questions or need support, don’t hesitate to reach out—we’re always here to help! Happy creating! 😊