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Identity verification for German partners

Updated

Welcome to verification on GetYourGuide! 🔐 To keep our marketplace safe and compliant with EU law, partners based in Germany now complete a quick identity check powered by Persona. This guide walks you through what verification is, who needs it, and how to complete it in 4-5 minutes.

What is verification?

Verification confirms your identity and, for companies, that your business is officially registered. It's required by law (EU Digital Services Act) before you can continue using your GetYourGuide partner account to generate revenue.

On GetYourGuide, verification is powered by Persona, a secure identity verification partner. If you have your documents ready, it usually takes 4-5 minutes.

Who this applies to: All GetYourGuide partners based in Germany, including affiliate partners, resellers, travel agencies, online publishers, and content creators. Verification is rolling out in Germany first.

Watch: How verification works

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Key things to know before you start

  • Two types of checks depending on your business type:
    • Registered companies complete a business check (to confirm the company is officially registered) and an identity check (ID + selfie of the person completing verification).
    • Individual traders complete only an identity check (ID + selfie).
  • You have 3 attempts to pass. If a check fails, fix the specific issue flagged before you resubmit.

 

Who needs to verify and when

New partners

If you're signing up for the first time:

  1. Complete the normal sign-up flow in the Partner Portal.
  2. You'll receive a verification email to the address you registered with.
  3. Click the link in the email and log in.
  4. Persona verification starts automatically — follow the on-screen steps.

Existing partners

If you already have a GetYourGuide partner account:

  1. You'll receive a verification email at the address on file.
  2. Click the link and log in.
  3. Persona verification starts automatically.

⚠️ Important: Until you complete verification:

  • You won't be able to log in to the Partner Portal
  • Invoicing is paused
  • Payouts are on hold

Once you're verified, full access and payouts are restored immediately. Please complete verification as soon as you receive the email.

 

Gather your documents

Having everything ready helps you finish in one go and avoids errors or timeouts.

A) For Registered Companies

Prepare:

  • Legal company name — the full name your business is legally registered under, exactly as it appears in the official business registry. For example, you can't write “GetYourGuide” — you have to write the full legal name: GetYourGuide Deutschland GmbH. Include the legal form (GmbH, UG, AG…), punctuation, and accents.
  • Legal business owner / director name (first and last).

  • Business registration number — the unique number your business is registered under for tax and legal purposes. Double-check this carefully — it's one of the most common mistakes. Enter it exactly as it appears on your documents: no extra spaces, no special characters, just the numbers and letters shown. How to find your company registration number:

    • Where to look: handelsregister.de
    • What to use: Your Handelsregister number with its prefix, e.g. HRB 12345 or HRA 12345.
    • Don't use: Your Steuernummer (tax number) or USt-IdNr. (VAT number) — these are different numbers used only for tax purposes.
    • Steps: Go to handelsregister.de → search your company by name → copy the main registration number from your record or certificate of incorporation → paste it into the verification form.
  • VAT.
  • Address — the registered location of your business as listed on your registration documents (not necessarily where you work day-to-day).
  • Email.
  • Phone Number.
  • Valid government-issued photo ID for the person completing verification (passport recommended).
  • Phone or laptop with a working camera and good lighting for the selfie step.

B) For Individual Traders

Prepare:

  • Legal individual name (first and last) — the name of the individual who registered the business. Fill it in exactly as it appears on the ID you provide.
  • Address.
  • Email.
  • Phone Number.
  • Valid government-issued photo ID (passport recommended; national ID or driver's license accepted in some cases).
  • Phone or laptop with a working camera and good lighting for the selfie step.

Pro tips to pass on the first try

  • Have your physical ID ready. Persona will activate your camera and scan it live — you can't upload a screenshot or a photo of a printed copy.
  • If you use your passport, make sure it's not expired.
  • Look up your company in the Handelsregister and copy the legal name and registration number directly to avoid typos.
  • Start verification only when you have time to complete all steps in one session.
  • Does my ID country need to match my business country? → No. E.g., a French citizen with a business registered in Germany can use a French passport.
  • Can I complete verification on my phone?→ Yes. If you start on a laptop you can also switch to your phone via QR code or secure link.

 

Complete the verification screens

Your ID and selfie are verified by our identity partner, Persona, which compares the two to confirm you're the person applying. You'll be asked to give explicit consent before this step. See our Business Partner Privacy Policy for details on how this data is used and retained.

You'll then enter details about your identity and business, based on your business type.

A) Registered Companies

  • Your registered company details — these will be visible on GetYourGuide's website:
    • Legal company name — the company name used to register as an official legal commercial entity (e.g., GetYourGuide Deutschland GmbH, not just “GetYourGuide”).
    • Legal business owner / director name (first and last).
    • Business registration number — choose between the Registrationnummer or another national identification number. Examples of a Registernummer: HRA 123456, HRB 123456 B, GnR 12345, VR 12345 B. Enter it with no extra spaces and no special characters, exactly as shown on your documents.
    • VAT.
    • Address — the registered address from your official documents.
    • Email.
    • Phone Number.
  • Double-check before you submit. Take a minute to review every field — small mistakes in the registration number or address are the top reasons verification fails.
  • Business check: Your details are automatically matched against official registries. If there's no match, you'll be asked to correct your entries.
  • Identity check (ID): Select the country that issued the ID of the person completing verification, then upload a valid ID as prompted. Allow camera access or choose “Continue on another device” to scan a QR code or receive a secure link by email. Place your ID on a flat, dark surface, avoid backlight and glare, and make sure all four corners are visible in the frame.
  • Identity check (selfie): Follow the on-screen prompts. Keep your face centered, remove sunglasses or hats, and use neutral lighting. Turn your head when asked. Make sure you're alone in the frame.

B) Individual Traders

  • Public information — these details will be visible on GetYourGuide's website:
    • Legal individual name (first and last), exactly as on the ID you provide.
    • Address.
    • Email.
    • Phone Number.
  • Double-check before you submit. Take a minute to review every field before continuing.
  • Identity check (ID): Choose the country that issued your ID, then upload it (passport recommended). Allow camera access or choose “Continue on another device” to scan a QR code or receive a secure link by email. Place your ID on a flat, dark surface, avoid backlight and glare, and make sure all four corners are visible.

  • Identity check (selfie): Follow the on-screen prompts. Keep your face centered, remove sunglasses or hats, and use neutral lighting. Turn your head when asked. Make sure you're alone in the frame.

     

After you submit

  • Most verifications are processed automatically within 4-5 minutes. Refresh the page once the verification screen closes to see your status.
  • You'll receive an email confirming you're verified — check your spam or junk folder too.
  • You can log in to the Partner Portal at any time to see your verification status.
  • You have 3 attempts in total. If your verification is declined or you're asked for more information, the most common causes are:
    • Incorrect address — you entered your operating address instead of the one on your official registration documents.
    • Incorrect registration number — extra spaces, special characters, or a typo. Re-check it exactly as shown on your documents.
    • Wrong type of number — the Steuernummer or VAT number was entered instead of the Handelsregister registration number.

If your verification is declined, this may be the result of an automated decision. As a natural person, you have the right to request a human review under GDPR — contact Partner Support to appeal. A decline can also mean your business or activities are based somewhere we don't currently support.

Statuses you might see

  • Pending approval — while processing.
  • Verified — verification is complete.

  • Declined — something needs fixing before you can resubmit.

     

Need help?

If you need to change company details, transfer account ownership, or reactivate an account, contact Partner Support and mention that your account is already verified.

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