Lumanu FAQ

Intro:

  1. What is Lumanu?
  2. Why should I use Lumanu?

Account set-up:

  1. How do I set up a Lumanu account?
  2. Can I use PayPal instead?
  3. Can I connect multiple email addresses to my Lumanu account?
  4. Can't I associate my phone number with my Lumanu account? What should I do

Tax form:

  1. Why do I need to fill out the tax form?
  2. There are so many tax forms. Can you explain which one should I fill in?
  3. I am currently traveling and on my phone - how do I fill out the tax forms?

Payments:

  1. How do I get paid in Lumanu?
  2. The payment is set up to be paid in USD. Can I be paid in another currency?
  3. Generally, how long does it take for me to get paid?

 

 

INTRO

What is Lumanu?

Lumanu is a creator-focused platform that streamlines payment experiences for both you and GetYourGuide business, serving as a trusted payment solution. It’s 100% free and its seamless invoicing tool allows you to spend more time creating and less time managing the boring stuff.


Why should I use Lumanu?

We've partnered with Lumanu to enhance your payment experience. Signing up ensures you receive payments more conveniently compared to our traditional in-house invoicing system. 💸🚀


 

ACCOUNT SET-UP

How do I set up a Lumanu account?

Simply sign up via this link using the same email address for a seamless tool setup. Completing the entire account setup is necessary to receive payments. Lumanu will be unable to process your payment without it. Please ensure all fields and tax information are filled out accurately to avoid delays. Lumanu will send you weekly reminder emails until your setup is complete!

If you need assistance, contact vendors@lumanu.com.


Can I use PayPal instead?

Yes, you can connect PayPal to Lumanu. Please follow the instructions provided here.


Can I connect multiple email addresses to my Lumanu account?

Currently, Lumanu accounts are associated with a single email address for security reasons. However, if you wish to receive payments through another email address while maintaining your existing account, you can add it as an Organization Identifier. Here's how to do it:

  1. Log in to your Lumanu account.
  2. Navigate to 'Settings' > 'Organizations' and scroll down to 'ORGANIZATION IDENTIFIERS' (refer to the screenshot below).
  3. Click on 'Add' and enter the additional email address (not the one already linked to your account).
  4. Once completed, any payments sent to either email address will be directed to your existing Lumanu account."


Can't I associate my phone number with my Lumanu account? What should I do

Lumanu’s list of supported countries is regularly updated, and we invite you to reach out to them if your country isn't currently listed— Lumanu will explore what can be supported on a case-by-case basis. Lumanu’s development team has recently addressed this topic and is actively working on enabling support for additional countries.


 

TAX FORM

Why do I need to fill out the tax form?

The tax form is mandatory by law and essential for setting up your account. While it may seem time-consuming initially, completing it ensures smooth payment processing in future cycles. Investing time now will save you time later. Please take a moment to complete the form. If you need help, reach out to vendors@lumanu.com.


There are so many tax forms. Can you explain which one should I fill in?

Please review the options below and choose the appropriate form accordingly.

USA-based creator

If you're a:

  • U.S. citizen
  • resident alien individual
  • U.S. businesses
  • other U.S. person

use Form W-9. Access it through your Lumanu Dashboard via Settings > Taxes.

Please note: If all information matches (based on whether you're an individual or a business and the corresponding tax information), you'll be verified immediately. However, if manual verification is required— for instance, if the provided information needs clarification or correction or does not match— this process can take between 24 to 72 hours. The responsiveness of creators in providing the requested information could also affect this timeline.

 

International creators

  • If you're an international vendor and not considered a business, use Form W-8BEN. Find it here, along with instructions.
  • If you're NOT an individual, such as a business entity or corporation, use Form W-8BEN-E. Find it here, along with instructions.

Once completed, email the form to Lumanu (vendors@lumanu.com), and they'll process it for you.

For more information on how to submit tax forms:


I am currently traveling and on my phone - how do I fill out the tax forms?

It’s important to note that all tax forms can be completed digitally. You can download, fill, and sign forms directly on your devices using the fillable forms provided through the links below.


 

PAYMENT

How do I get paid in Lumanu?

  1. After creating an account through this signup link, you’ll be added to Lumanu as an approved partner by GetYourGuide.
  2. Then, you’ll receive an email notification once the payout is uploaded and approved by GetYourGuide.
  3. You’ll receive a second email notification once you have been paid. All you have to do is watch the payment land in your account!

The payment is set up to be paid in USD. Can I be paid in another currency?

The default currency of Lumanu is USD, but you can withdraw it in your preferred currency (EUR, GBP, and more).


Generally, how long does it take for me to get paid?

Please note that the payment process involves several steps which may take some time to complete. Initially, GetYourGuide will transfer the payment to Lumanu, a process that typically takes 4-6 weeks. After this transfer is finalized, your payment can then be processed and deposited into your account. This entire process may therefore take from 1 month to 1.5 months to complete.

Thank you for your understanding on this!


 

 

 

 

 

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