Action required: Update your payment details by June 15th

This guide is designed to assist you in navigating the transition to our updated payment system seamlessly. Below, you'll find essential information and instructions to ensure uninterrupted and timely payments.

  1. Is the email requesting me to edit my payment details legitimate?

  2. How can I update my payment data?

  3. Why are you upgrading your payment system?

  4. Will this transition impact my payment schedule?

  5. Until when can I edit my payment details?

  6. I missed the deadline for editing my payment details.

  7. Can the partner support team edit my payment details on my behalf if I provide all the required information?

  8. What should I do if I encounter an error message when validating my edited payment details?

  9. The form is asking me for details I do not have. What should I do?

  10. Why do I need to update my payment details again?

  11. When is the next payment round?

  12. Do I need to also re-enter any other details again?

  13. Do I need to provide more details than what's in the form?

 


icons8-1-50.png  Is the email requesting me to edit my payment details legitimate?

Yes, it is legitimate. GetYourGuide is transitioning to a new payment system. It is mandatory to follow the instructions in the email to ensure uninterrupted and timely payments to you.

Subject of the email: Action required: Update your payment details by June 15th

 


icons8-2-50 (1).png  How can I update my payment data?

Log in to the partner portal and review your payment details here.

Screenshot 2024-02-20 at 14.43.59.png

  1. Click on your name (top right corner) > Payment details.
  2. Enter the country of the bank as the first step – the form adapts based on your bank's country, showing only the necessary fields for accurate information.
  3. Edit the payment details that are missing or that you need to change.
  4. Fill in all fields showing in the form.

 


icons8-3-50.png  Why are you upgrading your payment system?

At GetYourGuide, we are continuously working on improving the experience for our partners. The upgrade to our payment system streamlines our payment process for you and improves how we validate payment details.

 


icons8-4-50.png  Will this transition impact the payment schedule?

No, as long as your payment details are validated on time, the payment will be processed without disruption.

 


icons8-5-50.png  Until when can I edit my payment details?

Update your payment details as soon as possible. The deadline for editing payment details will be provided in the email notification. Please ensure to complete any necessary updates before the specified date.

 


icons8-6-50.png  I missed the deadline for editing my payment details.

If the deadline has passed, there is a risk of payment delay or failure. Update your payment details as soon as possible and contact the partner support team.

 


icons8-7-50.png  Can the partner support team edit my payment details on my behalf if I provide all the required information?

The partner experience team cannot edit or modify payment details for security reasons. This task must be done by the partner.

 


icons8-8-50.png  What should I do if I encounter an error message when validating my edited payment details?

If an error message appears, ensure the correct bank country is selected, then double-check the information provided. If the problem persists, please contact your financial institution for assistance.

 


icons8-9-50.png  The form is asking me for details I do not have. What should I do?

Ensure to select the bank country first, as the form dynamically displays only the necessary fields based on this selection. If the issue persists, please contact your financial institution for assistance.

 


icons8-10-50.png  Why do I need to update my payment details again?

You may need to update your payment details again due to our change in payment systems. In the long run, this will greatly simplify and improve the payment process.

 


icons8-11-50.png  When is the next payment cycle?

The payment cycle will typically occur around the 5th working day of the month. Ensure all necessary details are entered and validated before the end of the month to ensure timely payment in the following month.

 


icons8-12-50.png  Do I need to also re-enter any other details aside from the payment details?

No, this is relevant only for payment details on your partner portal. However, please verify that your contact details, especially country and address, are accurate and complete.

 


icons8-13-50.png  Do I need to provide more details than what's in the form?

No, the form is dynamic and will only display the necessary fields based on the country of your bank.

 


 

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